• In order to benefit from the advantageous tour package prices for extra tours, payment must be made to the local agency representative during the tour.
• Extra tours are realized with a minimum participation of 15 people. In cases where participation is below 15, changes in tour prices may occur, or it may be conducted by metro. Our guide may change the dates of extra tours, provided the content remains the same.
• In cases where only category information is provided in the tour program without mentioning the name of the hotel(s) and/or where options are available for the same destination, the hotel(s) will be informed by your agency 48 hours prior to the departure of the trip.
• The guide in our programs will meet at the area where the guests alight, and the included guide service only covers the panoramic city tour and round-trip airport transfers. If extra tours are purchased, guide service will also be included. Different guides may accompany our guests during extra tours.
• During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located at distances greater than the specified kilometers. In such cases, information will be provided by BTB Tours 2 days prior to the departure date of the tour.
• Panoramic city tours included in the tour package are organized for the general introduction of cities and are conducted as panoramic tours with guidance inside the vehicle, without including entry fees to museums or historical sites, and last a maximum of 2-3 hours.
• Panoramic tours and other tours specified in the program may be canceled if local authorities close the sites, if roads on the route are closed for any events, or if weather conditions make the tour impossible to conduct. In such cases, BTB Tours is not responsible for not conducting these tours. Some tours may be conducted by public transport or on foot where roads are closed or vehicle entry is prohibited.

GENERAL TERMS

• It is mandatory to communicate the general conditions and liabilities that exist below to the guests at the time of reservation for the specified tour program. BTB TOURS is not responsible for any complaints arising from the given information. Our guest is deemed to have read and accepted all articles in advance.
• Guests traveling with a T.C. green passport must renew their passports if their date of issue is older than 10 years; otherwise, they may not be accepted into the country they are going to and/or their flights may not be executed by the airline from Turkey. In such a case, the responsibility lies with the passenger, and BTB TOURS cannot be held responsible in any way.
• To avoid any issues with customs police at the border of the destination country due to torn, damaged, wet, or similarly impaired passports; such passports must be renewed, and if the country requires a visa for T.C. citizens, the corresponding visa must be on the new passport. Otherwise, the responsibility lies with the passenger.
• Guests’ passports must be valid for at least 6 months from the date of the return flight. In cases of any inconvenience, the responsibility rests with the guests.
• BTB TOURS acts as an intermediary between the passenger and the consulate. The consulate reserves the right to deny a visa when deemed necessary, and BTB TOURS has no responsibility regarding the passenger's inability to obtain a visa. BTB TOURS only undertakes the role of an intermediary. In personal visa applications, BTB TOURS has no sanctions or responsibilities. Consumers accept these terms by registering for the tour.
• When BTB TOURS applies for a visa as an intermediary between the passenger and the consulate, it is the guest's responsibility to verify the accuracy of the information on the issued visa. BTB TOURS is not responsible for any misspellings or situations that may affect the flight.
• For passengers filing their own visa applications, obtaining the necessary documents (hotel confirmation, flight tickets, etc.) usually takes 1 business day. Our guests should plan their appointment dates and times considering this duration. Otherwise, BTB TOURS is not responsible for any potential disruptions.
• If the guest cancels their reservation and/or does not participate in the relevant tour, no refund will be made for the visa fee and service charges. If the guest has received their visa and visa service through BTB TOUR’s Visa Department, and it is specified as an additional service in the travel contract, if BTB TOURS cancels the related tour due to insufficient participation or any other reason, the guest may receive a refund of the remaining amount excluding the fees paid to consulates for the visa, provided they prove that they have not used the visa by presenting their passport within 1 week of the visa's expiration date. If the guest obtained their visa on their own or with the assistance of a different visa intermediary firm and BTB TOURS cancels the relevant tour for insufficient participation or any other reason, no refund will be made to the guest.
• Changes may occur in the itineraries according to the city where the flight lands. It is possible for the type and time of the flight to change; if availability is high during peak seasons or special periods, hotels may show variations, and a similar alternative hotel may be offered. The passenger accepts the RISK OF TIME CHANGES AND HOTEL CHANGES upon purchasing the tour, as communicated at the time of the contract.
• Triple rooms are provided according to hotel availability. In triple rooms, there is an additional bed application, and the 3rd bed is smaller than a standard bed. A guarantee of 3 separate beds in triple rooms cannot be provided; if there is a suitable room in the hotels, the hotel will reserve a block based on availability.
• Children's discounts are only valid for children staying with 2 adults.
• Hotels offer a continental breakfast, not a Turkish breakfast. Continental breakfast consists of butter, jam or honey, bread, tea or coffee, and fruit juice.
• Group breakfasts may be served in a separate hall.
• At the time of reservation/registration, it is required to provide and enter the name-surname, date of birth, and passport number corresponding to the passport to be traveled. Flight tickets are issued according to this information. The penalties for the cancellation or changes of flight tickets resulting from incorrect information are the responsibility of the guest.
• Guests are obliged to have a travel and health insurance that starts the day before the tour date and ends the day after the tour date, regardless of whether they provide it from BTB TOURS or not, and must carry the relevant insurance policy with them. Guests who do not have travel insurance may be fined by the local police of the respective country. If faced with penalties due to not carrying their travel insurance, the responsibility lies with the guests.
• Due to international diplomatic relations, having entered and exited some countries may result in the inability to obtain a visa for another country or being denied entry at the border, and since this situation is beyond BTB TOURS' control, it is accepted that BTB TOURS is not responsible in such cases.
• In order to benefit the economy and duration of the group visit, guests who do not want to participate in tours conducted on the route are required to agree to wait at a nearby facility until the extra tour is finished. After the tour, our bus will pick up these guests and continue our journey.
• Panoramic city tours are organized for the introduction of cities. City tours and extra excursions may be held on different days provided that the content does not change, or may not be held due to weather conditions. In such cases, BTB TOURS is obligated to offer the most appropriate alternative to our valued guests. Extra tours are organized with a minimum of 20 participants. If sufficient majority is not achieved, the extra tours may be canceled or the price may change.
• Tours or excursions that are not permitted to be conducted by local authorities cannot be conducted. BTB TOURS cannot be held responsible for the inability to conduct these tours.
• The airplane seats in our programs are group seats, and round-trip tickets are issued as a single ticket. If the outbound flight is missed and/or not used, the return flight will also automatically be canceled. In this case, the airline's rules apply.
• Last-minute delays and gate changes in flights are displayed on information boards/screens at airports. Passengers must follow this information personally. In case of any such situation or personal reasons leading to missed flights, it is the responsibility of the guest to procure their new ticket at their own expense (a round-trip ticket if necessary, according to the previous article). Additionally, the guest may partially or completely miss the program of the first day due to missing the group's departure; in this case, the responsibility rests with the guest. Also, if traveling to the city/country with a different flight than the group, the airport-city or airport-hotel transfer is the responsibility of the guest.
• Guests wishing to upgrade their flight tickets with miles can only do so after the tickets have been issued if there is availability for the relevant flight of the airline. Since the airplane seats in our programs are from the group class, in order to upgrade the desired ticket, the difference determined by the airline must be paid before upgrading from the group class to an economy class that can be upgraded. The cost difference that may arise in this case is the guest's responsibility. The group tickets in our programs are issued a few days before the tour departure.
• To use your mobile phone abroad, you must check with your GSM operator before leaving Turkey to ensure that your line is open for international calls/receiving calls.
• During your trip, please make sure to take all your belongings with you when you leave the means of transportation and the hotels, either briefly or completely.
• BTB TOURS can change the order of the cities in the program and/or the airline to be flown as long as it does not disrupt the content of the program due to force majeure or when deemed necessary.
• BTB TOURS reserves the right to change hotel names while maintaining the same category.
• BTB TOURS is not responsible for any items forgotten, lost, or stolen during the tour.
• Children under the age of 18 traveling with their mother must obtain a consent letter from their father, and if traveling with their father, they must obtain it from their mother; if traveling with a third person, they must obtain consent from both parents. BTB TOURS cannot be held responsible for any issues due to the absence of a consent letter preventing the flight from occurring.
• The General Terms are an integral part of the tour program and cannot be considered independently of the tour program.